1. Agreement to Terms
By accessing and using the services provided by Dazzle Frost ("Company," "we," "our," or "us"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Dazzle Frost.
If you do not agree to these Terms, you must not use our services. Your continued use of our services constitutes acceptance of any modifications to these Terms.
Important: By booking a session or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
1.1 Eligibility
To use our services, you must:
- Be at least 16 years of age, or have parental/guardian consent
- Have the legal capacity to enter into binding contracts
- Provide accurate and complete information
- Comply with all applicable laws and regulations
2. Our Services
Dazzle Frost provides professional English speaking coaching services, including but not limited to:
2.1 Service Offerings
- Individual pronunciation coaching sessions
- Public speaking training programs
- Business English communication coaching
- Accent reduction services
- Interview preparation coaching
- Conversation skills development
- Group coaching sessions (when available)
- Online and in-person session options
2.2 Service Delivery
- Sessions are delivered by qualified English speaking coaches
- Services may be provided in-person or via video conferencing
- Session recordings may be provided for educational purposes (with consent)
- Customized learning materials and resources may be included
2.3 Service Availability
Services are subject to coach availability and scheduling constraints. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.
3. User Accounts
3.1 Account Creation
To access certain services, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information as needed
- Keep your account credentials secure
- Accept responsibility for all activities under your account
3.2 Account Security
- You are responsible for maintaining the confidentiality of your account
- You must notify us immediately of any unauthorized use
- We are not liable for losses due to unauthorized access
- We may suspend or terminate accounts that violate these Terms
4. Payments & Refunds
4.1 Pricing and Payment
- Current pricing is available on our website and may change
- Payment is required before service delivery unless otherwise arranged
- We accept major credit cards and other approved payment methods
- All prices are in Australian Dollars (AUD) unless otherwise specified
- Package deals and discounts may be available as advertised
4.2 Refund Policy
- Free Consultations: No refund applicable as service is complimentary
- Individual Sessions: Full refund if cancelled 48+ hours in advance
- Package Deals: Refunds calculated on unused sessions minus 20% administration fee
- No-Show Policy: Sessions missed without 24-hour notice are non-refundable
- Dissatisfaction: If unsatisfied after first session, remaining package sessions may be refunded
4.3 Late Payments
Late payments may result in service suspension and additional fees. Outstanding balances may be subject to interest charges and collection activities.
5. Scheduling & Cancellations
5.1 Booking Sessions
- Sessions must be booked in advance through our website or by phone
- Confirmation will be provided via email with session details
- Online sessions require stable internet and appropriate technology
- We recommend testing technical setup before first online session
5.2 Cancellation and Rescheduling
- By You: 24+ hours notice required for free rescheduling
- Less than 24 hours: May incur cancellation fee
- No-show: Full session fee applies
- By Us: Full refund or free rescheduling offered
- Emergency cancellations: Evaluated case-by-case
5.3 Session Duration
Standard sessions are 60 minutes. Late arrivals may result in shortened sessions without fee reduction. We reserve the right to end sessions that exceed scheduled time.
6. User Conduct
You agree to use our services responsibly and respectfully. Prohibited conduct includes:
6.1 Prohibited Activities
- Harassment, abuse, or inappropriate behavior toward staff
- Recording sessions without explicit consent
- Sharing login credentials or session materials with third parties
- Using services for unlawful purposes
- Disrupting or interfering with service delivery
- Providing false or misleading information
6.2 Professional Environment
We maintain a professional learning environment. Behavior that disrupts this environment may result in session termination and service suspension without refund.
7. Intellectual Property
7.1 Our Intellectual Property
All content, materials, methods, and resources provided by Dazzle Frost are protected by intellectual property rights and remain our exclusive property.
- Training materials and methods are proprietary
- Session recordings (when provided) are for personal use only
- Our branding, logos, and website content are protected
- Unauthorized reproduction or distribution is prohibited
7.2 User-Generated Content
Any feedback, suggestions, or testimonials you provide may be used by us for marketing and improvement purposes, with appropriate credit where applicable.
8. Privacy & Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
8.1 Session Recordings
- Recordings are made only with explicit consent
- Recordings are used for educational and progress tracking purposes
- You may request deletion of recordings at any time
- Recordings are stored securely and not shared without consent
For detailed information about data handling, please review our Privacy Policy.
9. Disclaimers
9.1 Service Disclaimers
- Services are provided "as is" without warranties of any kind
- We do not guarantee specific outcomes or results
- Individual results may vary based on effort and other factors
- We are not responsible for technical issues beyond our control
9.2 Educational Nature
Our services are educational in nature. We do not provide therapeutic services or treat speech disorders. For medical speech concerns, please consult appropriate healthcare professionals.
Important: Success in language learning depends on individual effort, practice, and circumstances beyond our control.
10. Limitation of Liability
To the maximum extent permitted by law:
10.1 Liability Limits
- Our total liability is limited to the amount paid for services
- We are not liable for indirect, consequential, or punitive damages
- We are not responsible for losses due to third-party services
- Time limitations apply to claims (12 months from occurrence)
10.2 Force Majeure
We are not liable for failures due to circumstances beyond reasonable control, including natural disasters, technical failures, or government actions.
11. Indemnification
You agree to indemnify and hold harmless Dazzle Frost from claims, damages, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any third-party rights
- Your negligent or wrongful conduct
12. Termination
12.1 Termination by You
- You may terminate services at any time with written notice
- Refunds will be processed according to our refund policy
- Outstanding balances must be settled
12.2 Termination by Us
We may terminate services immediately for:
- Violation of these Terms
- Non-payment of fees
- Inappropriate conduct
- Fraudulent activity
12.3 Effect of Termination
Upon termination, your access to services ceases, but obligations and liabilities incurred prior to termination remain in effect.
13. Governing Law
These Terms are governed by the laws of South Australia, Australia, without regard to conflict of law principles.
13.1 Dispute Resolution
- Disputes should first be addressed through direct communication
- Formal complaints may be submitted in writing
- Mediation may be pursued before legal action
- Legal proceedings must be filed in South Australia courts
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective:
- Upon posting to our website for minor changes
- 30 days after notice for material changes
- Immediately for legal compliance changes
Continued use of services after changes constitutes acceptance of modified Terms.