Privacy Policy

1. Introduction

Dazzle Frost ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our English speaking coaching services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, preferences
• Profile Information: Current English level, learning goals, native language
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Communication Records: Session recordings (with consent), emails, chat messages

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, click patterns
• Device Information: IP address, browser type, operating system
• Location Data: General geographic location based on IP address
• Cookies: As described in our Cookie Policy

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you connect your accounts)
• Payment processors
• Analytics providers
• Referral partners

3. How We Use Information

We use the collected information for the following purposes:

3.1 Service Provision

• Providing and personalizing our English coaching services
• Scheduling and conducting sessions
• Tracking progress and creating reports
• Processing payments and managing accounts

3.2 Communication

• Responding to inquiries and providing customer support
• Sending service-related notifications
• Delivering newsletters and educational content (with consent)
• Marketing communications (with opt-in consent)

3.3 Improvement and Analytics

• Analyzing usage patterns to improve our services
• Conducting research and development
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email marketing (Mailchimp, SendGrid)
• Website analytics (Google Analytics)
• Customer support tools
• Cloud hosting services

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Enforce our terms of service
• Prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

5.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Regular security audits and updates
• Access controls and authentication
• Secure backup systems

5.2 Organizational Measures

• Employee training on data protection
• Limited access on a need-to-know basis
• Regular review of data handling practices
• Incident response procedures

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

6.1 Types of Cookies

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

For detailed information about our cookie usage, please see our Cookie Policy.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how your data is processed

7.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your data

7.3 Control and Restriction

• Withdraw consent at any time
• Opt-out of marketing communications
• Restrict certain types of processing

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations

8.1 Retention Periods

• Account Information: Retained while your account is active plus 3 years
• Session Records: Retained for 2 years after completion
• Payment Information: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you opt-out or withdraw consent

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes
• Binding corporate rules

10. Policy Changes

We may update this Privacy Policy from time to time. When we do:

• We will post the updated policy on our website
• We will update the "Last Modified" date
• For significant changes, we will notify you via email or website notice
• Your continued use of our services constitutes acceptance of the updated policy

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: